Wednesday, October 28, 2009

Crew Life 19 : Basic Courtesy Techniques

I'm not sure how well acquainted you are with Lat's Cartoons. If you are, then what I about to show you will quickly bring out that smile in you when you see various scenes. It's about things that cabin crew should NOT do while on duty.

You have never seen this published anywhere unless you are one of Singapore Airlines crew. Singapore Airlines Inflight tranning Department have taken different approach by publishing a booklet to their crew to improve their inflight services few years back.

When talking to passangers, take care that your comments do not sound over-fimiliar or insinuating. Hahahaha! Kalau relate kat Malaysian Scene...."Cik Ajibah....banyak shopping....buat business masyuk kan? Ingat la sikit weiii..cik ajibah is not your best friend.

Words in Haste Do service waste ! Ada ke enjoy your panadol. Manusia mana enjoy makan ubat cik Saudah oiiii ! Orang dah pening kepala ...enjoy la sangat ubat kan??

Trigger Finger ! Yang ni very the basic. Dari kecik lagi kita diajar jangan point finger kat orang macam ni....It's very rude to point your finger directly to people. Ini kan lagi pointing your middle finger tu..... lain plak maksudnya kan.

Mean what you say - Ensure that your body language does not communicate negative messages to others. Cakap lain tapi reaksi lain....Body language also is one way of communicating yaaaa...heheheh (u know what i mean).

The Traffic Policewoman - Be aware of non verbal behaviour. Your body language, posture and facial expressions may offend people unintentionally.

Banyak lagi scenes sebenarnya....nanti kalau masa mengizinkan, ray akan publish more.

So, learned something today?


5 mulut cakap2 belakang:

edzlin007 said...

mmg minat kartun datuk lat. selalu je beli bukunya

ya pelajari sesuatu. semua perkara basic.

NUke_Rude said...

i like the "enjoy your panadol" one.

ape lagi?

neslo. neslo!

[r][a][y] eusouff said...

yo la nuke...

jom berNESLO !

farish H said...

yg tundingkan jari tuh vry der hahah!

[r][a][y] eusouff said...

betul2 depan muka kan? LOL